Statement published: Wednesday 12th August 2020
Thank you for your support and understanding during the past few months.
Nutley’s have been operating as a skeleton team and our office has worked from home where possible since the middle of March. Following recent government advice, we have slowly brought back members of our team into our warehouse and office as they can observe the social distancing measures and it is safe to do so.
We are now back to our usual handling times, but postal services such as Royal Mail and DHL are experiencing major delays due to the influx of parcels and staff shortages. We are being kept up to date from our account managers and if there are any changes, we will update this page as soon as we know. Next Day Delivery is now available.
If you have any questions, please do not hesitate to contact email@example.com who will be happy to assist you. Our phone lines remain closed but these will be reopening on Monday 20th July 2020.
The Entire Nutley's Team
What do I do if I have received a faulty or incorrect item in my order?
How does your UK Same Day Dispatch service work?
At Nutley’s Kitchen Gardens, we aim to get your kitchen and garden goods to you as soon as possible. This is why we offer a same day dispatch on all orders within the United Kingdom placed before 12 noon Monday – Friday*. If we have any complication fulfilling your order, we will reach out to you with the information you provide within 24 working hours.
*Excluding Bank Holidays.
What are the standard UK postage costs?
Second Class Postage within the United Kingdom is included in the price of all the products. For this service, we use Royal Mail, UK Mail or DHL. Our lighter parcels are sent through Royal Mail and heavier goods are sent through UK Mail and DHL.
If your delivery needs to be sent via courier, such as UK Mail or DHL, a delivery notification will be sent to the email address you provide and/or the mobile number you provide when you place your order.
For a speedier next-day delivery, there is an additional charge of £5.50 per order.
What are the standard overseas postage costs?
For any deliveries being sent outside of the United Kingdom, our standard postage cost is £9.50. However, some products exceed the size or weight limit of being able to be sent overseas. If this is the case, Nutley’s Kitchen Gardens reserve the right to cancel these orders and will contact you about cancelling this order within 24 working hours.
What should I do if my order hasn’t been delivered yet?
All of our orders are dispatched within one working day and dispatched the same day if ordered before 12 noon. Our working days are Monday to Friday. The estimated delivery times for each of our postage options are as follows:
- Free Second Class delivery is 3 to 5 working days.
- Royal Mail First Class is 1 to 2 working days.
- Free Standard Courier is 1 to 3 working days.
- 24 Hour Courier is delivery 1 to 2 working days.
- Airmail is up to 10 to 12 working days.
If your estimated delivery date has passed and you are yet to receive your order, please contact our Customer Care team as soon as possible.
We also recommend that you always check with your local post office for any deliveries and are clear with any additional delivery instructions if you live in a location that is difficult to discover.
What is your returns policy for orders sent to the UK?
Unit 3, Hazelwood Trading Estate
Unfortunately, we cannot refund your return postage costs unless the item is incorrect, faulty or not as described. In most cases, Nutley’s Kitchen Gardens will allow you to keep the item so this will not require the item to be returned.