FAQs & Delivery
For more questions or wholesale enquiries, call us on 01903 233299
|Free Second Class delivery||3 to 5 working days|
|Royal Mail First Class||1 to 2 working days|
|Free Standard Courier||1 to 3 working days|
|24 Hour Courier delivery||1 to 2 working days|
|Airmail||10 to 12 working days|
If your estimated delivery date has passed and you are yet to receive your order, please contact our Customer Care team at: firstname.lastname@example.org, as soon as possible.
We also recommend that you always check with your local post office for any deliveries and are clear with any additional delivery instructions if you live in a location that is difficult to reach or deliver to.
Unit 6, Garcia Trading Estate,
Worthing, West Sussex,
We will refund the product at the price it was purchased at, including all sale items. All goods will be inspected on return. Any goods that are being returned are the responsibility of the sender until they reach our warehouse, so please make sure that they are clearly labelled and are packaged suitably. We recommend that you take your goods to a local post office to send them to us. Please keep a copy of the proof of delivery.
Any items that are returned to us by mistake are not our responsibility. If you would like these returned back to you, Nutley’s Kitchen Gardens will ask you to pay for any additional delivery costs.
If you would like a refund for your ordered items, but are unable to return it to us, a refund will be decided at our discretion.
Unfortunately, we cannot refund your return postage costs unless the item is incorrect, faulty or not as described. In most cases, Nutley’s Kitchen Gardens will allow you to keep the item so this will not require the item to be returned.
If your item is damaged in transit, please send photos to our Customer Care team as evidence and we will look to resolve this issue.
With any goods that are returned to us outside of the 14 day period or that arrive to us in bad condition, Nutley’s Kitchen Gardens reserve the right to not refund you.