Here at Nutley’s Kitchen Gardens, we are totally committed to protecting customers' and site visitor's privacy and security and the confidentiality of any information that is provided to us. This Privacy Statement sets out how Nutley’s Kitchen Gardens uses any personal information we may obtain from you. We adhere to the principals of the Data Protection Act (1998) and comply with the Act in all of our dealings with any data we acquire.
In general, you can visit and browse www.nutleyskitchengardens.co.uk without telling us who you are and revealing any information. If, however, you purchase goods from us, you will be required to register an account and provide certain information such as standard contact details.
We will store this information on our database and use it in as number of different ways – what we do with it depends on the information. Here are the ways in which we use your information:
Your name and contact details
We have to have this to fulfil your order and perform our contract with you. We need to use an address to send you your order and contact information to inform you when your order is on its way. The information you provide us with will also help us prevent and detect fraud against either you or Nutley’s Kitchen Gardens. If you warrant us using your email, SMS or postal address, we will keep you up to date with information about our new products and services and could contact you for market research purposes. Nutley’s Kitchen Gardens will also use any information to discover what you, and other customers, enjoy to ensure Nutley’s Kitchen Gardens are marketing and selling products that you like and appreciate to the right demographics.
Your payment information
This is your card security and CVV code. We do not keep this information. Nutley’s Kitchen Gardens needs your payment information to fulfil your order and perform our contract. We also use this information to prevent and detect fraud against either you or Nutley’s Kitchen Gardens. There are several payment options including Visa, Mastercard and PayPal.
Your contact history with us
What you communicate with us. This includes any phone calls, messages, emails and engagement through social media. We use this to provide customer service and support, as well as any training for staff members.
Your purchased items
This includes the items you have bought, as well as any saved items in your basket. We use this information, so we can fulfil your order and perform our contract with you. Being aware of what you, and other customers, buy means we can identify popular products and ensure Nutley’s Kitchen Gardens are marketing and selling products that you like and enjoy.
We do not sell any of your personal data to any third parties – this includes any names, addresses, emails or payment information. However, we do have to share information with certain groups to get your delivery to you such as payment service providers, order packers and delivery companies. Information may also be shared with credit reference agencies, law enforcement and fraud prevention agencies so we can help tackle fraud.
If you have agreed to us sending you marketing messages, you will receive emails from Nutley’s Kitchen Gardens to inform you on new products, ranges and information on the business. To stop receiving marketing messages from Nutley’s Kitchen Gardens contact our Marketing Team or click the ‘Unsubscribe’ link in any of the emails. Please be aware that this can take several working days to come into effect. Stopping any marketing messages will not influence any confirmation emails or customer service communications from Nutley’s Kitchen Gardens.
Data is also collected for Google Analytics through www.nutleyskitchengardens.co.uk. The information collected will be the time of your visit to the website, whether you have visited the website before and the website that referred you to Nutley’s Kitchen Gardens. These cookies do not contain any personal information. Your computer will share with Google Analytics your IP Address so we can understand the locations that people are accessing our website from. All this information is stored in the United States by Google. Google may transfer this information to third parties where required to do so by law, or where third parties process this information on behalf of Google. If you are uncomfortable with the use of Google Analytics, Google have developed an Opt-Out Browser Add-on.
As a customer of Nutley’s Kitchen Gardens you have several rights on how your information is used. We try to provide you with as much information through this privacy statement but if you want to exercise your rights or have a question, please contact our Customer Care team. An outline of your rights are as follows:
- You have the right to be told how your information is being used by Nutley’s Kitchen Gardens
- You have the right to know how Nutley’s Kitchen Gardens stores your information
- You have the right to change your personal information Nutley’s Kitchen Gardens hold
- You have the right to request that Nutley’s Kitchen Gardens delete you data
- You have the right to unsubscribe from marketing messages from Nutley’s Kitchen Gardens
- You have the right to complain to your data protection regulator
We might make changes to this Privacy Statement over time to reflect how Nutley’s Kitchen Gardens are handling and processing your data. We advise that you review this Privacy Statement before you continue to use Nutley’s Kitchen Gardens.
You have the right to see data, as defined under the Data Protection Act, that we keep about you upon a receipt of a written request. Any requests should be sent to:
Customer Care Team
Nutley’s Kitchen Gardens
Unit 6, Garcia Trading Estate,